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How
do I get my files to you?
You can
either use any FTP (WS_FTP/Cute FTP), Telnet, or from cpanel file
manager. You
may also use the "Publish" feature of many popular
web-design applications like: Netscape Composer, Netscape
Navigator Gold, Net Objects Fusion, AOL Press, Frontpage, Delta
Quick Site, Adobe Page/Site Mill, and many more!.
Where
are your servers located?
prohostindo
datacenter servers located across USA from Seattle Washington,
Glendale Arizona to Parsippany New Jersey. The
data
center have multiple lines to the Internet, some of them specially
installed for International traffic. Thus the physical location of
your web hosts' servers is irrelevant. As long as they have great
services and support you should be fine. prohostindo also has
offshore data center for anonymous hosting. The future plans for
installing remote servers on several key countries including
Europe.
Do I
have to sign a long contract to get a server?
There are
no contracts for
non anonymous server, only for anonymous server clients are
required to pay 1 year in front. For non
anonymous server clients can lease a server on a month-to-month
basis.
Do you
have 24 hour 7 days support?
Yes! We
have the absolutely best support on the Web. We
support our clients 24 hours 7 days. Email us anytime you have
problem or question about our hosting service.
How long
does it take to get my new server on-line?
We respond
fast! We guarantee that your server will be on-line and waiting
for you to upload your files within 24 business hours of receiving
payment.
Who can
I get to help design my site?
You can get
design help from our design team. Just email at design@prohostindo.com
for review of your needs.
Who will
register my domain name?
You can
choose to register your domain name with us or with our partner.
If you choose to register domain name with us you can pay us by
egold. Our domain name registration price is $15. If you want to
pay by credit card for domain name we could refer you to our
domain registration partner.
Do I
still have to pay domain name if
I already have it ?
If you are
reserving a new domain name, the answer is yes.f you are
transferring an existing domain name you don't have to pay domain
name registration. You are free to transfer to our nameservers.
What is
the process for transferring my domain?
prohostindo
will take care of all new and transfer request forms for you. You
will be sent an email from the Registrar for domain name transfer
confirmation.
What if
I want to upgrade? How? Do I pay?
Upgrading
is free of charge but it is better to upgrade at the end of your
last hosting plan period because once you upgrade you should pay
the new hosting plan.
Do you
support Frontpage?
Yes! And it
is FREE. Email us and we will set it up for you
How can
I check on the status of my order?
Send an
email here
and be sure to include your order confirmation number.
What if
I want other domains?
You can
upgrade to advanced/professional hosting plan that has add on
domain option.
What if
I need a dedicated server?
For high
performance/bandwidth/space/security requirements we are proud to
offer our new line of Dedicated servers.
What is
the difference between NT and Unix/Linux?
NT servers
have not advanced yet to being sufficient for virtual server use.
They have many weaknesses in the areas of security, setup,
flexibility, compatibility, and cost of software. For specialized
Dedicated or co-located uses, the NT server does have its
advantages.
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